Shipping & returns
From Shenzhen to your bench.
See the real shipping methods, prices and delivery estimates for your country, how your parcel travels, and how returns and warranty work.
Ships from
Shenzhen, China
Shenzhen Phoner PVT Co. LTD
Destinations
195 countries
in 23 shipping zones
Methods
4 shipping methods
Express Shipping (5–10 days) · Small Package Fast Way (7–15 days) · DHL (5–10 days) · Small Package Express (35–40 days)
Tax
No sales tax added
Import duties may apply in your country
Shipping calculator
What does shipping cost to you?
Pick your country and a parcel weight. Prices and estimates come from the live shipping zones that checkout uses.
Choose a country to see the shipping methods, prices and delivery estimates for it.
Prices are for one parcel of the selected weight, from the same rate tables checkout uses. Your exact price is calculated at checkout from the total weight of your cart. Delivery estimates are carrier estimates, not guarantees.
Where we ship
195 countries, 23 zones
Every parcel leaves from Shenzhen. Methods available to most destinations:
- Express Shipping
5–10 working days · up to 30 kg · 22 zonesfrom $19.73 - Small Package Fast Way
7–15 working days · up to 2 kg · 13 zonesfrom $5.85 - DHL
5–10 working days · up to 30 kg · 2 zonesfrom $23.93 - Small Package Express
35–40 working days · up to 2 kg · 1 zonefrom $9.83
How your order ships
Five steps from checkout to tracking
Order placed
You get an order number and a confirmation email.
Payment confirmed
Online payments are confirmed as they complete. Bank-transfer orders move on once the payment arrives.
Packed
Parts are picked and packed for the trip from Shenzhen.
Shipped
The parcel is handed to the carrier for the method you chose at checkout.
Tracking
The carrier and tracking number appear in Account → Orders.
Tracking
Follow your parcel
When your order ships, its carrier and tracking number are added to the order. Signed-in customers see them under Account → Orders. If you checked out as a guest, contact us with your order number.
Customs & duties
No sales tax at checkout
No sales tax is added at checkout. International parcels may be subject to import duty, VAT or customs fees in the destination country. These are set by your country’s customs authority and are paid by the buyer, usually on delivery. Rules and thresholds differ by country, so check with your local customs office if you are unsure.
Returns
30-day returns on unused parts
Unused items in their original packaging can be returned within 30 days of delivery. Items that arrive defective (dead on arrival) must be reported within 7 days of delivery. Parts carry a 90-day limited warranty against manufacturing defects.
Step 1: Request
Contact us within 30 days of delivery with your order number, the item and the reason. For a defect, add photos or a short video of the fault.
Step 2: Approval
We check the request and reply with a return authorisation and the return address. Please do not send items back without an authorisation.
Step 3: Ship back
Pack the item securely in its original packaging and send it with a tracked service. Keep the tracking number until the return is completed.
Step 4: Refund
After the item arrives and is inspected, we issue a refund to the original payment method within 5 working days, or send a replacement if you prefer.
Return conditions
- Returns are accepted within 30 days of delivery for unused parts in their original packaging, with all accessories.
- Screens and displays must be returned with the protective film intact and must not have been installed with adhesive or glue.
- Flex cables, connectors and ICs must be unbent, unsoldered and free of heat or tool marks.
- For change-of-mind returns the buyer pays return shipping. If we sent a wrong or defective item, we cover the return shipping or send a replacement.
- Original shipping charges are refunded only when the return is caused by our error or a defect.
Warranty
Covered if it’s faulty
Dead on arrival (DOA)
Test parts before final installation. If an item does not work on arrival, report it within 7 days of delivery with your order number and photos or a video of the fault. Approved DOA items are replaced or refunded, including return shipping.
7 days to report
90-day limited warranty
Parts are covered for 90 days from delivery against manufacturing defects under normal use. Covered items are repaired, replaced or refunded at our choice.
Not covered
- Physical damage, cracks or pressure marks after delivery
- Liquid damage, corrosion or burn marks
- Damage from installation, soldering, heat or incorrect tools
- Screens installed with glue or with the protective film removed and then returned as unused
- Normal wear of tools and consumables
Where do orders ship from?
All orders ship from Shenzhen, China.
Which countries do you ship to?
We ship to 195 countries and territories, grouped into 23 shipping zones. Choose your country in the calculator on this page to see what is available.
How is shipping calculated?
By destination country and the total weight of your parcel, using weight bands of 0.5 kg. Checkout lists every method available for your cart, cheapest first, and the price shown there is the price charged.
How long does delivery take?
It depends on the method: Express Shipping 5–10 working days, Small Package Fast Way 7–15 working days, DHL 5–10 working days, Small Package Express 35–40 working days. These are carrier estimates, not guarantees.
Is there a weight limit?
Standard methods carry parcels up to 30 kg (small-package methods up to 2 kg). For heavier orders, ask us for a freight quote.
Will I pay import duties or VAT?
No sales tax is added at checkout. Your country may charge import duty, VAT or customs fees when the parcel arrives; these are paid by the buyer.
How do I track my order?
When your order ships, the carrier and tracking number appear in Account → Orders. If you checked out as a guest, contact us with your order number.
When does an order paid by bank transfer ship?
Orders paid by bank transfer ship after the payment arrives.
What is your return policy?
Unused items in their original packaging can be returned within 30 days of delivery. Contact us with your order number first; we reply with a return authorisation and address.
What if a part arrives defective?
Test parts before final installation. If an item does not work on arrival, report it within 7 days of delivery with your order number and photos or a video of the fault. Approved DOA items are replaced or refunded, including return shipping.
Is there a warranty?
Parts are covered for 90 days from delivery against manufacturing defects under normal use. Covered items are repaired, replaced or refunded at our choice. Physical, liquid and installation damage are not covered.
Question about a delivery or return?
Send your order number and we’ll look into it. Heavy or large orders can get a freight quote.