Help
Frequently asked questions
How do I find the right part for my device?
Use the search with the model name or the model number printed on the device (for example A2483), or browse Shop by device. Every product page lists the device models it is compatible with.
How does volume pricing work?
Products with volume pricing show a table with prices at 5+ and 10+ units; 50+ prices are for approved wholesale accounts. The matching unit price is applied automatically in the cart and confirmed by the server at checkout.
Do I need an account to order?
No. Guest checkout works with an e-mail address and a shipping address. An account lets you see your order history.
Is sales tax or VAT added?
No sales tax is added at checkout. Import duties or VAT in your country may be charged by your customs authority on delivery.
Which shipping methods are available?
Available methods, prices and delivery windows depend on the destination country and order weight. They are shown at the shipping step of checkout, and the calculator on the Shipping & returns page shows them for any country.
Which payment methods can I use?
PayPal is the payment method offered at checkout once credentials are configured. Card/Stripe may be added later; it is not live yet.
What is your return policy?
Unused items in their original packaging can be returned within 30 days of delivery. Contact us with your order number first; we reply with a return authorisation and address.
What if a part arrives defective?
Test parts before final installation. If an item does not work on arrival, report it within 7 days of delivery with your order number and photos or a video of the fault. Approved DOA items are replaced or refunded, including return shipping.
Is there a warranty?
Parts are covered for 90 days from delivery against manufacturing defects under normal use. Covered items are repaired, replaced or refunded at our choice. Physical, liquid and installation damage are not covered.
Still unsure?
Send the model number or order number and we’ll answer directly.